Table of Content

Overview

This policy, alongside our Terms and Conditions on the site, explains how we handle personal data you share or we gather. By creating an account, you agree to these terms. If you withhold required info, some site features may be unavailable.

We may update this policy periodically and aim to notify you of major changes, but check back often. Continued use means acceptance.

At King Billy Casino, your privacy matters deeply. We process data transparently and lawfully under GDPR (Regulation (EU) 2016/679). This covers data collection, storage, and use when visiting our site, plus your rights.

Our platform is for adults 18+ only. We avoid collecting data from minors and handle any accidental cases per legal standards.

About the Company

The site (referred to as Casino, Website, Company, We, Us) is run by Dama N.V., registered in CuraƧao (No. 152125) at Scharlooweg 39, Willemstad. We're licensed by the CuraƧao Gaming Control Board (OGL/2023/174/0082). As controller, we must process player data for gaming and related services under regulations.

"We" means Dama N.V. We've appointed a Data Protection Officer (DPO) to ensure compliance and address your concerns. Contact: dpo@kingbilly-uk.com.

Contacting Us

Reach out anytime to:

  1. Verify your data accuracy.
  2. Ask about data usage.
  3. Opt out of marketing.
  4. Get a data copy.
  5. Correct or update info (provide proof if needed; false data is prohibited).

If you consented to promotions, we may send offers from us or partners. Manage preferences in your account.

Use: support@kingbilly-uk.com, Live Chat, or dpo@kingbilly-uk.com. Emails might hit spamā€”follow up if no reply in 10 days.

Contact DPO for privacy breaches, delays, clarifications, or full-group data copies. We respond within one month, longer for complex cases with updates.

Data We Collect

  • Provided by You: Details from registration, deposits, withdrawals, bonuses, chats, complaints, or KYC docsā€”like name, username, address, DOB, email, phone, ID proofs, financial info.
  • Technical: IP address, login details, browser specs, OS, cookies (see Cookie Policy).
  • Gameplay: Sessions, durations, interactions.
  • Analytics: Usage logs, clicks, timestamps for troubleshooting and insights.
  • From Others: Data from group sites or third parties (partners, verifiers) for stats, AML, or responsible gaming.

We work with processors like payment services, marketers, analytics firms under strict instructions.

Data Categories

  • Identity: Name, username, DOB, gender.
  • Contact: Address, email, phone.
  • Financial: Bank/payment details, income sources for KYC.
  • Transactions: Deposit/withdrawal history, bets.
  • Technical: IP, browser, device info.
  • Usage: Login times, games, bonuses, limits.
  • Marketing: Preferences.
  • Special: Health-related (responsible gaming) or ethnic data from docs, if shared.

How We Use Data

Your Submissions:

  • Fulfill contracts: Provide games, handle payments, resolve issues.
  • Marketing (with consent): Share promotions, partner offers.
  • Customize ads based on usage.
  • Notify service changes.
  • Comply with laws, including AML.

Collected Automatically:

  • Site management: Analysis, testing, cookies.
  • Marketing (consented).
  • Fraud/risk profiling.
  • Build profiles for bonus abuse, responsible gaming (e.g., problem gambler flags), AML scoringā€”partly automated but human-reviewed; details confidential to prevent bypass.
  • Enhance site, security, ad effectiveness.
  • Aggregated data for stats (anonymized).

From Other Sources: Combined for above purposes, including verifications from regulators or group sites.

Lawful Bases

We process under:

  • Contract: For services.
  • Legal Obligation: AML, gaming laws.
  • Consent: Marketing.
  • Legitimate Interests: Fraud prevention, improvements.

(See table in original for specifics per data type.)

Sharing Data

We share only as needed with:

  • Group companies for services, fraud/AML/responsible gaming.
  • Staff (under NDAs): DPO, support, fraud teams.
  • Providers: Games (e.g., NetEntā€”see their policy), payments (e.g., Trustly).
  • Marketers (consented).
  • Authorities: If required.
  • Verifiers: KYC/AML tools.
  • In mergers: With notice.
  • Advisors: For legal defense.

Processors follow our rules, no independent use. Minimal data shared.

International Transfers

Data may go outside EEA for services/verifications. We use EU-standard clauses and safeguards for protection. Usage implies acceptance.

Retention

Kept only as needed for purposes, laws (e.g., 5+ years post-closure for AML). Anonymized data may linger for improvements. No early erasure if legally required.

Your Rights

Under GDPR:

  • Access: Free copy.
  • Correction: Fix inaccuracies (with proof).
  • Erasure: If no overriding reason.
  • Object: To legitimate-interest processing.
  • Restrict: In disputes.
  • Portability: Automated data transfer.
  • Withdraw Consent: Anytime.
  • Complain: To authorities.

Verify identity first. One-month response.

Automated Decisions

Rarely fully automated; notified if used.

Data Security

We use robust measures against loss or unauthorized access. Access limited to need-to-know. Use strong passwords, optional 2FA. Keep credentials secret.